Warranty

Warranty Information

SRG Electrical offers a warranty for all installations, below is what is and isn’t included as part of  every package.

Basic Cover – 3.6kW to 22kW

Charge Point Maintenance Agreement Annual Service (Basic Cover) 

1 Year £200.00 

3 Years £550.00

Single Visit – Any Manufacturer- per charge point

 

  • Visual Inspection wiring, adjustment and Earth Loop impedance testing
  • Check Voltage and Polarity
  • Check Operation Of RCD;s and RCBO’s and adjust accordingly
  • Check all Latch Mechanisms
  • Test RFID reader if present
  • Test Power Outlet
  • Clean and Polish
  • Label check

 

What’s covered?

  • No pre inspection covered before enlisting on cover
  • The electric vehicle charging points identified in your scheme and associated serial numbers
  • All MCB’s and RCD’s within the charge Point
  • Annual service check to include the tightening of terminals
  • Test type 2 socket with load simulator
  • Full report and recommendations and costings of any parts required.

 

What’s not covered?

  • Act of vandalism
  • Act of damage through impact caused by a vehicle
  • Misuse of unit, not used in conjunction with the Manufacturer’s Instructions
  • Incorrectly installed charge points, not in line with BS7671 :2008

 

Premier Cover – 3.6kW to 22kW

Charge Point Maintenance Agreement Annual Service (Premier Cover) 

1 Year £250.00 

3 Years £650.00

Single Visit – Any Manufacturer- per charge point

 

  • 365 Annual Phone support Monday to Friday 9am to 5pm
  • Visual Inspection wiring, adjustment and Earth Loop impedance testing
  • Check Voltage and Polarity
  • Check Operation Of RCD;s and RCBO’s and adjust accordingly
  • Check all Latch Mechanisms
  • Test RFID reader if present
  • Test Power Outlet
  • Clean and Polish
  • Label check and replacement if necessary

 

What’s covered?

  • No pre inspection covered before enlisting on cover
  • The electric vehicle charging points identified in your scheme and associated serial numbers
  • All MCB’s and RCD’s within the charge Point
  • Annual service check to include the tightening of terminals
  • Check earth electrode and obtain earth reading
  • Test type 2 socket with load simulator
  • Full electrical test of charge point and associated wiring circuit
  • Technical assistance 365 Monday to Friday 9am to 5pm

 

What’s not covered?

  • Act of vandalism
  • Act of damage through impact caused by a vehicle
  • Misuse of unit, not used in conjunction with the Manufacturer’s Instructions
  • Incorrectly installed charge points, not in line with BS7671 :2008

 

Premier Plus Cover 3.6kW to 22kW

Charge Point Maintenance Agreement Annual Service (Premier Plus Cover) 

1 Year £300.00 

3 Years £795.00

Single Visit – Any Manufacturer – per charge point

 

  • 24/7 365 Annual Phone support
  • Visual Inspection wiring, adjustment and Earth Loop impedance testing
  • Check Voltage and Polarity
  • Check Operation Of RCD;s and RCBO’s and adjust accordingly
  • Check all Latch Mechanisms
  • Test RFID reader if present
  • Test Power Outlet
  • Clean and Polish
  • Label check and replacement if necessary
  • Replacement of any faulty parts within charge point

 

What’s covered?

  • No pre inspection covered before enlisting on cover
  • The electric vehicle charging points identified in your scheme and associated serial numbers
  • All MCB’s and RCD’s within the charge Point
  • Annual service check to include the tightening of terminals
  • Check earth electrode and obtain earth reading
  • Test type 2 socket with load simulator
  • Full electrical test of charge point and associated wiring circuit
  • Technical assistance 365 24hrs
  • Unlimited call outs
  • Replacement unit

 

What’s not covered?

  • Act of vandalism
  • Act of damage through impact caused by a vehicle
  • Misuse of unit, not used in conjunction with the Manufacturer’s Instructions
  • Incorrectly installed charge points, not in line with BS7671 :2008